Personal information & privacy policy
This privacy policy sets out how we gather, use, hold and protect (“process”) any personal information that you give to us when you view or use the Website. By continuing to use the Website you are accepting this policy. Some personal data information is essential to the Website functioning and our supplying a service to you. If you do not wish to allow us to process your data then you will not be able to use our services.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
We are the Data Controller for your personal information held up on registration with us therefore we should be your first point of contact. We are committed to ensuring that your privacy is protected and we will process it in accordance with our policy set out below and our registration with the Information Commissioner’s Office. In processing personal data, we will comply with relevant legislation in force from time to time in England.
Indirect Anonymous Information
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, even if you do not register with us. These “cookies” (which are small pieces of code placed on your machine during your visit) help to improve your customer experience. They are not used to identify you personally. Please note that third party cookies (over which we have no control) may be placed on your machine in the event you use broader functionality through the Website (for example access to social media).
Our Website may use Google Analytics, an analysis service by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA or similar analytics service. Google Analytics allows us to analyse and evaluate the use of our Website. We will not gather any personally identifiable information about you through Google Analytics. You can find more information about what data can be collected via Google Analytics at http://support.google.com/analytics/bin/answer.py?hl=en&answer=2568871.
To improve performance of our Website we may collect the following types of information:
identification of your past and current use of the Website
technical information from your device to enable it to interact with our system
information about your visits including page response time, pages visited, methods of browsing and similar
Direct Information
Some personal data may be processed by us when you have requested a product or service from us, whether as part of an agreement to purchase from us or merely requesting further contact from us.
We use your information only for the following purposes:
Processing your orders,
To respond to an approach by you,
To alert you to new lessons where you are a Subscriber,
If you consent, to notify you of products or special offers that may be of interest to you,
For internal purposes as part of our administration.
We would be delighted if you would provide us with testimonials of your great experiences with us. We will review these before placing them on our marketing literature including our Website and will only use your first name or an assumed name if you so wish. Should you wish for your testimonial to be removed please let us know using the contact details provided below.
The information we hold about you may be stored outside the European Economic Area in order to process your data.
When you connect to or from the Website with external websites please be careful to check whether the external site is one controlled by us or those used by third parties (such as our social media spaces on platforms such as Facebook, Twitter or LinkedIn). We cannot control the information practises of other companies and organisations that might advertise, display, link to, or offer to obtain our products or services for you. We cannot take responsibility for, cannot control and this policy does not cover spaces on the internet not controlled by us.
Depending on your consent we may periodically use your contact details to send you promotional emails or texts about new products, special offers or other information which we think you may find interesting using the contact details which you have provided.
Please note that if the business were to be sold or transferred or we were to purchase another business, your data will be transferred with it but only as part of the business as sold or transferred. Your personal information may be disclosed to a prospective buyer or seller of such business.
We reserve the right to and may be ordered to disclose any information on the Website necessary to fully co-operate with law enforcement authorities in investigating suspected illegal activities.
Data Protection legislation gives you certain rights to control of your personal data. These are:
Processing your orders,
The right to be informed;
The right of access;
The right to erasure;
The right to restrict processing;
The right to data portability;
The right to object;
Rights in relation to automated decision making and profiling.
Further information on these rights and how to complain can obtained from the UK Information Commissioner whose website is at: www.ico.org.uk.
We fulfil these rights in the ways set out below however we do reserve our right to continue to process your data or refuse your requests as set out in relevant legislation.
We collect your contact and delivery information (e.g. name, online delivery address and email address) to get in touch with you when necessary to fulfil our contractual obligations to you. For your added security all payment pages are hosted and processed by an appropriate third party payment provider, such as Shopify, which means that we don’t hold details of your billing information cards.
You have further control over the information you supply to us whether by:
consent gained from your continuing to browse our site, or
your explicit consent by completing a contact form whether for requesting information or one of our products, or
your explicit consent to further processing, by Subscribing with us to send you ongoing marketing material concerning future lessons or products, or
by your contacting us about your personal information as described below.
Consent for the direct purpose for which you supply your data will be inferred from the situation in which you give this information. If you choose to withdraw your consent to the processing of your personal information at any time, except to the extent that we use them as part of our lawful activities, then you should inform us in writing using our contact details below. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer.
You may request details of personal information which we hold about you under the relevant Data Protection legislation in force at the time (a “Data Access Request”). If you would like a copy of the information held about you, please email us.
If you believe that any information we are processing on you
is incorrect or incomplete, (perhaps for example because you have seen you name spelt incorrectly or someone else has received a call meant for you), or
is being mis-used (perhaps for example a company you don’t know has contacted you using information you supplied to us and you didn’t agree to this), or
should no longer be processed by us (perhaps for example because you no longer wish to be contacted).
then please email us as soon as possible. We will promptly correct or delete any information found to be incorrect or no longer necessary and deal with your complaint. These rights to object are subject to our right to consider whether we are permitted or required to continue the processing in which event we will inform of our reasons.