Service refund policy
IceLine Hosting offers a full five day refund policy with all our hosting services. This only applies if their is a fault with our services within the first 5 days of purchase and your service was deemed un-usable. You cannot recieve a refund for reasons such as "I don't want the hosting anymore", "I haven't got time to run a server". Refunds will not be given to payments that are made to add funds to a client(s) account. It is up time IceLine's discretion whether a refund will be given under any circumstance.
Renewing your service
IceLine Hosting accepts payments via 2 payment gateway methods.
All IceLine Hosting service renewal invoices are automatically generated 7 days before they are due. You will receive an email with the invoice. It is your responsibility to renew your server. If your server has not been renewed 5 days after the due date, the service will be terminated and will remove any files related to the service.
Failure to renew for a service on time
If you fail to pay for your service on time, your service will be suspended after two days the invoice is due, after 7 days your service will be terminated. IceLine Hosting will not be held responsible if the customer fails to pay on time and we terminate their server along with their data.
Server setup time
IceLine Hosting does not guarantee instant setup, but we do try to provide as close as instant setup as possible. As a customer you accept that in some rare instances it may take up to 24 hours, depending on the amount of traffic we're receiving, or if any issues occur in the automated setup process. Your billing will not start until your service has been setup.
Server performance and uptime
We aim to provide 100% uptime on all services, but that is not always the case. On the rare occasion we may need to perform vital maintenance on your server, we will inform you 24 hours minimum before this maintenance takes place. If your server keeps crashing, and is due to a third party application this can't be used as leverage to gain a refund.
IceLine Hosting will only limit your service to what you pay for. For Game Hosting we will limit it to what you pay for such as RAM or CPU. For web hosting customers bandwidth / disk space is limited as shown on the package you order.
IceLine Hosting will not be held responsible for backing up customers data unless you have the "Advanced Backup Plan". For the "Free Backup Plan" you may only restore a backup once every 3 months and will cost you a one time fee of £20.
Security of clients accounts
In any situation a clients account is hacked or hijacked, IceLine Hosting will not be held liable. It is the customers responsibility to use 2 factor authenticator where possible and ensure passwords are secure.
IceLine Hosting will not be held responsible for payments/donations that are received in exchange for virtual goods on a customers server. By purchasing a server you remove all liability from IceLine Hosting in regards to customer service, payments and disputes releating to virtual goods sold from a IceLine Hosting service.
We do not store any personal financial information provided to us while making a payment. We do not share this information with third parties. If this is changed at any time, you will be contacted in advance.
Terms of service updates
IceLine Hosting reserves the right to change or alter our terms or policies at any time without notifying any of our customers. It's the customers responsibility to check regularly for updates or changes.